DO I NEED TO LEAVE ALL THE REEDS IN MY AROMA REEDS BOTTLE?
Yes. The reeds fit tightly in the cap (approx 9-10) and this helps keep out insects and reduces oxygen from entering the bottle. To reduce the scent emitted, only flip 1 or 2 reeds at a time.

THE PERFUME HAS CHANGED COLOUR. IS THIS NORMAL?
Yes (providing you have not stored the fragrance in direct sunlight and only used Jaye Niemi reeds). With use the perfumes naturally deepen in colour, particularly noticeable in our Tuberose + Sandalwood fragrance. It contains vanilla essential oil which naturally darkens once exposed to light. This is natural and does not affect the scent.

DOES THE FRAGRANCE CHANGE ONCE OPEN?
Yes. The scent will continue to mature once the fragrance has saturated the reeds and you will notice fragrance that has been in use will have a ‘deeper’ scent than a freshly opened bottle.

HOW LONG WILL REEDS LAST AND WHAT IS THE SHELF LIFE:
Once in use, approx. 6 months. Many factors effect the evaporation rate i.e. hot dry weather, air-conditioning, drafts etc. Due to the high content of essential oils we encourage unopened bottles be used within 2.5 years.

MY CANDLE HAS CHANGED COLOUR SLIGHTLY. WHY?
Our candles contain no colouring agent so the change is simply the fragrance deepening in colour after being exposed to light and on the top where it is also exposed to oxygen. This is perfectly normal and has absolutely no effect on the scent or burn quality.

AFTER BURNING, MY CANDLE DEVELOPS A LUMPY SURFACE. IS THIS NORMAL?
Yes. Our botanical waxes behave very differently to paraffin waxes. The “buttery” texture of our botanical wax combined with the fragrances will cool leaving a slightly lumpy surface.